Telephony & Voice Services

 

Stay connected in the Digital Marketplace

Don’t get left behind with outdated communications platforms

 

Rapid IT will install and support the latest business communication system, allowing you to communicate with your clients in the converged digital market. Our experts will tailor the solution for your business.

Business Phone Systems

 
Cloud Solutions
Hybrid
SIP Migration
MultiSite and remote
Office 365 Migration
Skype for Business

What kinds of benefits can my business expect?

Your Business phone system can be integrated on-site, cloud based or a hybrid solution, using your existing infrastructure or a brand new fresh installation. Rapid IT will design and develop the best solution for your business, maximising the total cost of ownership by value engineering the right solution.

Our Business phone systems stand out from our competitors by offering advanced virtual capabilities that providing seamless connectivity, keeping your customers and employees engaged.

BIG Business Features SMALL Business Price!
We Offer 40+ Advanced Business Features at a fraction of the price, it that was not enough to tempt you, we add the latest features and functionality update instantly!

Faxing

Send faxes instantly without tying up your phone line

Call Recordings

Record calls as they are happening.

Local Number Probability

Add additional Regional, National or Premium Numbers

Virtual Receptionist

Let a customised auto attendant answer and route all your calls.

Company Directory

Let users chose a department or extension from a customised menu.

Call Queue

Route callers to the next available company representative in the queue

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How can a Cloud solution benefit my business?

Take advantage of total freedom by enabling your employees to work from anywhere, lose the shackles of the office and free your business.

Empower your workforce with access to their business communciations platform from anywhere, enabling you to connect with your existing and perspective clients in the digital marketplace.

Remote workers can make calls from a web browser or device of their choice, so that they can work from any location while maintaining a professional image and a singular business identity.

​Click to dial any phone number that appears on your screen, there is no need to waste time dialling numbers.

Add a Call Back feature to your website allowing your next free agent or extension to automatically ring the potential customer.

As a cloud powered service, there is no software or hardware PBX to maintain or upgrade, give your business the security by having multiple instances without relying on a singular onsite system.

Reduce time-consuming IT Maintenance and complexity with the click of a button.

 

How can a Hybrid solution benefit my business?

Have the best of both worlds by having an onsite software driven solution with dedicated hardware onsite and enjoy all the same freedoms of a cloud system with the added assurance of on premises hardware.

Empower your workforce with access to their business communications platform from anywhere, enabling you to connect with your existing and perspective clients in the digital marketplace.

Remote workers can make calls from even a web browser or device of their choice so that they can work from any location while maintaining a professional image and singular business identity.

​Click to dial any phone number that appears on your screen, there is no need to waste time dialling numbers.

Add a Call Back feature to your website allowing your next free agent or extension to automatically ring the potential customer.

As a cloud powered service, there is no software or hardware PBX to maintain or upgrade, give your business the security by having multiple instances without relying on a singular onsite system.​

Reduce time-consuming IT Maintenance and complexity with a click of a button.

 

Make instant savings by reducing your phone bills!

Rapid IT will migrate your business phone lines and ISDN lines to a Rapid IT SIP enabled Digital line, enabling you to reduce the cost of calls an increase the amount of concurrent calls you can make. This will allow you to directly route all your regional and national numbers centrally and reduce the reliance of third parties managing your national and premium numbers.

 

Rapid IT will migrate your current ISDN line or multiple Business line into a singular line, reducing the amount of lines you manage and the rental your business pays for.

Benefits include:

  • Eliminating costly BRIs (Basic Rate Interfaces) and PRIs (Primary Rate Interfaces) subscriptions.

  • No need to invest in PSTN gateways and additional line cards as you grow.

  • Edge devices offer low investment path in adding new lines as they are typically cheaper per line than the corresponding PSTN gateway.

  • Optimal utilisation of bandwidth by delivering both data and voice in the same connection.

  • Maximum flexibility in dimensioning and usage of lines as you avoid having to buy capacity in chunks of 15 (ISDN 15) or 30 (ISDN 30) lines.

  • Calls to anywhere worldwide can be made for the cost of a local call.

  • 4G LTE gateways will add redundancy to your business. 

 

Connect your regional offices with one solution

Rapid will connect your business branch offices and remote users to a single solution allowing all of your employees to communicate centrally, empowering your workforce with access to their business communications’ platform from anywhere. Enabling you to connect with your existing and perspective clients in the digital marketplace.

Manage and track all business communications in one place. View your complete communications’ history, calls, faxes and voicemail on demand using any platform.​

 

Cut your maintenance by less than half by switching to Rapid IT, this will reduce the amount of devices and hardware in your organisation and keep your customers connected and track all metrics.

 

Free your workforce from the shackles and allow your remote workers to work from anywhere while maintaining a professional image and singular business identity.

 

Benefits of Rapid IT for Microsoft Office 365

Easily make and receive calls directly within Office 365:

  • Make or receive calls directly from the Office 365 Mail browser.

  • Click to dial any phone number that appears in your Office 365 Mail messages.

  • Instantly view incoming calls while working within the Office 365 Mail application.

  • Save time and drive productivity without opening multiple applications or programs

Manage and track all business communications in one place:

  • View your complete communications history for calls, faxes, and voicemails—within Outlook.

  • Schedule your meetings and audio conferences using Office 365 Calendar™.

  • View all your and Office 365 contacts on one easily searchable screen.

Empower your workforce with access to their business communications from anywhere:

  • Employees have complete access to business communications, wherever they are.

  • Remote workers can make calls from a browser or a device of their choice, so they can work from any location while maintaining a professional image and singular business identity.

Reduce time-consuming IT maintenance and complexity:

  • A single browser extension automatically integrates users’ Microsoft Office 365 accounts with Rapid IT Office accounts.

  • As a cloud-powered service, there’s no software to maintain or upgrade.

  • Rapid IT's integration with Office 365 enables users to sync messages, calendars, and contacts across user devices in real time.

 

Benefits of Rapid IT's solution for Skype for Busiess:

Transform Skype for Business into your all-in-one cloud communications hub

Connect easily with anyone, whether they use Skype or not:

  • Make and receive calls directly within Skype for Business to any phone number you choose, not just your Skype contacts

Handle multiple calls and phone numbers with ease

  • With Skype for Business integration from Rapid IT, our intuitive interface makes it simple to switch between calls. Plus, choose which outbound caller ID to use.

Take control of your communications with advanced calling features:

  • Enhance Skype for Business with the Rapid IT features you love, including one-click call transfers, Call Flip, call recording, and more.

Set up a Rapid IT meeting or conference instantly:

  • Start a Rapid IT video meeting, screen share, or audio conference directly within Skype for Business.

  • Hold an instant conference call with up to 1,000 participants and enable unique conference bridge access and international dial-in numbers.

Easily collaborate with your colleagues:

  • Instantly update your presence status within Skype for Business. Your colleagues can view if you are available to talk, message, or meet right from the Skype for Business application.