24/7 Service Desk

 

Provide your company with a dedicated Service Desk under your branding

Do you feel that you are going nowhere with your IT or fustrated with your current IT Service Provider?

 

Rapid IT can offer your business a dedicated team of IT professionals who are ready to tackle your IT problems head on and provide your employees with a 24/7 IT service desk with a customer based MIS.

 
 
What can we offer your Business?
Rapid IT delivers excellent Information Communication Technology Services that are value engineered to give your business cutting edge solutions with an affordable price tag. Our dedicated team of highly qualified experts will do all the hard work for you, enabling your business to reach its full potential.

A service you can trust, a service like no other

Here at Rapid IT, we don’t believe in 9-5 service widows, we understand the importance of your business and the vital importance of supporting your business to reach its aims, wherever, whenever.  

 

We are pleased to offer your business a 24/7 Service desk with a customer portal to check the status of existing IT Incidents, Changes and Problem Management. This is a secured area for you to communicate freely and securely keeping all communications centrally and available at your pleasure. 

 

Our Service desks are run in our own interpretation if ITSM (Information Technology Service Management), all you need know is that  we use the methods that 'just work' and are less time consuming making sure we rapidly resolve service incidents and deliver changes rapidly. 

 

As a valued customer, we will provide you a weekly report on our performance and provide total transparency and the level of support your business requires. 

 

Speak to an Expert today & Empower your Business